INTERPERSONAL COMMUNICATION IN CONFLICT RESOLUTION AND ITS EFFECT TO COMMUNITY DEVELOPMENT (A CASE STUDY OF AMAC, ABUJA)

INTERPERSONAL COMMUNICATION IN CONFLICT RESOLUTION AND ITS EFFECT TO COMMUNITY DEVELOPMENT (A CASE STUDY OF AMAC, ABUJA)

1. 1. BACKGROUND OF THE STUDY

Conflict can be defined as the state of tension that arises when individuals and groups operating within the same organisation or social setting pursue disparate interests, goals, and aspirations. This can lead to a variety of negative outcomes. The real power structure as well as the power structure that is in opposition to it are both potential sources of conflict. Conflict is a state that can be created by either of these two power structures (Azamosa, 2021). This is due to changes in the social environment, such as differing ideologies, ideas, values, and social positions, which can lead to a sense of conflict and disagreement with one another; when this occurs, the productivity of an organisation can be negatively impacted, which can have an adverse effect on the organization's profitability (Bhatti, & Qureshi, 2022).

The perception by one party that another party has frustrated some of that party's concerns or interests, or that such frustration is imminent, is the impetus for the beginning of the conflict resolution process. The mental state of conflict is something that all parties involved must be aware of (Bagshaw, 2021). Bigdon & Benedikt (2015) provided additional evidence that conflict occurs at all levels of organic life, that it is pervasively omnipresent, and that it is the most harmful.

A major disagreement or argument is what we mean when we talk about conflict. This can include conflicts and arguments that arise as a result of people having different wants or requirements (Bigdon, & Benedikt, 2015). It is commonly accepted that conflict is an unavoidable component of the human experience, and that it possesses the potential to function in both negative and beneficial ways (Bickmore, 2002). It is essential to keep in mind that, when dealing with conflict, citizens frequently disregard the potential for conflict to promote social and individual development and, as a result, to be a constructive force.

There are a variety of factors that might contribute to conflict within communities. According to Kelsey & Plumb (2004) in Kazimoto, (2019), the following factors can lead to conflict: misunderstandings in communication and information; actual or perceived disparities in requirements, priorities, values, beliefs, and cultural norms; and conditions that are structural in nature. When members of a group are able to effectively communicate with one another, a culture of trust, cooperation, and efficiency is fostered (Kazimoto, 2019). Communication could be the key to achieving collaboration, which, in turn, might result in a conflict that is more permanently resolved. Therefore, communication and engagement must take on the role of a mitigating element and serve as a go-between in order to enable a seamless transition and interaction.

Communication with other people is one of the most fundamental aspects of the human experience. The "method by which relationships are initiated, negotiated, maintained, and ended" is what this concept refers to. These interactions have an impact on our well-being because they make it possible to satisfy a wide variety of human needs, such as friendship, love, community service, and contributing to the well-being of others. According to studies conducted in this area, "communication is regularly shown as one of the most essential variables in determining the satisfaction of marriages and close relationships." [Citation needed] That "even slight gains in our interpersonal communication are associated to physical and psychological well-being" and that "those who are skilled in interpersonal communication are more likely to attain job success" (Kazimoto, 2019).

According to Abdul-Jelil (2018), effective interpersonal communication in the public sector relies on open and direct relationships between employees and residents, which ultimately results in improved employee commitment, workplace productivity, and overall organisational performance. It is made up of a permanent force that is responsible for bringing together all of the members of the organisation and directing them in the direction of accomplishing the goals. In today's social conditions, which are characterised by change and dynamism, the privilege of playing the role of successful organisations is reserved exclusively for those institutions that are successful in creating the principles of effective communication. From a scholarly point of view, it is essential for organisations to develop their own capabilities so that they can progress in tandem with advances in technology and changes brought about by communication. Therefore, they will be prepared to apply and favourably respond to the new communication principles, channels, and modes that will contribute to the needs that have been defined and the expected results of the organisations (Abdul-Jelil, 2018).

Interpersonal communication is, without a shadow of a doubt, an indispensable component of all the roles and protocols that are followed in institutional settings. The connection between effective interpersonal communication and the achievement of goals set by an organisation has always been a central focus of research in all of its subfields, from the investigation of the origins of effective interpersonal communication in organisational terms to the investigation of the practical contribution of effective interpersonal communication to the level of service provided by the organisation. The fact that all surveys have a common denominator, which shows that interpersonal communication and the organisation are related on many different levels and in many different ways, is essential knowledge that can be extracted from the surveys (Abdul-Jelil, 2018).

Every day, we see the outcomes and benefits of efficient communication between people in their interpersonal relationships. Therefore, it is necessary for all organisations to monitor and assess the manner in which their employees connect with customers, as it is highly likely that the growth of institutions is contingent on the capacity of staff members to disclose private information to members of the public.

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